Aglaia logo
Aglaia logo

All articles

Payment, Credit & Gift Cards

Choose secure payment solutions, use your credits and gift cards, and enjoy maximum flexibility when shopping.

What methods of payment do you accept?

We accept several methods of payment to make your purchase easier. You can pay by credit card (Visa, MasterCard, American Express), via PayPal, or use a credit or gift card. We also offer payment options via certain mobile payment services, if availa

What should I do if my refund amount does not match the total of the items refunded?

If there is a discrepancy in your refund amount, please notify us. We will verify that any promotional codes used during the purchase are accounted for in the refund. A detailed invoice will be provided for your reference.

Can I pay in instalments?

Yes, we offer payment in instalments for certain orders, subject to eligibility. When you finalize your order, if this option is available, it will be proposed to you directly on the payment page. This option may depend on the total amount of the ord

How do I use a credit note or gift card?

To use a credit note or gift card, simply enter the corresponding code in the box provided when finalizing your order. The amount of your credit or gift card will be automatically deducted from your order total. If the amount of your credit or gift c

Are online payments secure?

Yes, we take the security of online payments very seriously. All transactions are protected by SSL (Secure Socket Layer) encryption protocols, guaranteeing that your payment information is treated confidentially and securely. What's more, we work wit

Why was my payment declined?

A payment can be declined for a number of reasons, such as insufficient funds, an expired credit card, or an error in the information entered. If your payment is refused, first check the information you have provided. If the problem persists, we reco

How do I get a receipt or invoice?

Once your order has been confirmed, you will receive a confirmation email including your receipt. If you need a detailed invoice, you can request one by contacting our customer service department. We will send you the invoice by email as soon as poss

Can I use more than one payment method for an order?

We currently accept only one method of payment per order. However, if you have a credit or gift card, you can combine them with another payment method to cover the remaining amount of your order.