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Warranty & Service

Benefit from a quality guarantee on your jewelry and a responsive after-sales service for any repair or assistance requests.

My jewel is broken or defective. What should I do?

If your jewelry is broken or has a defect, you can contact our customer service department at the following e-mail address: [email protected]. Remember to include a photo of the jewel and proof of purchase in your email. We always try to find the be

Are your products covered by warranty?

Yes, all our products are covered by a warranty. This warranty insures you against manufacturing defects and gives you peace of mind when making your purchase. We are committed to providing high quality jewelry and are here to assist you in the event

What is the warranty period?

Our jewelry is guaranteed for 1 year from the date of purchase. Specific warranty details are listed on the product page. We invite you to consult this information for the exact details of the warranty applicable to your purchase.

What does the warranty cover?

Our warranty covers manufacturing defects, including problems with materials and workmanship. However, it does not cover damage resulting from normal wear and tear, improper maintenance, incorrect use or unauthorized modifications to the product. If

Do you offer a repair service?

Yes, we offer a repair service for our products, even after the warranty has expired. If your jewelry needs repair, contact our customer service department for a quote and instructions on how to send your product in for repair. We'll make sure your j