Online jewelry

Guides & Advice

Aglaia

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If you've forgotten your password, go to the login page and click on “Forgot your password?”. Enter the email address associated with your account, and we'll send you a link to reset your password. Simply follow the instructions in the email to creat

I've forgotten my password. How can I retrieve it?

Customer Account

What is your shipping policy?

What are the delivery methods and shipping costs ?

Which countries do you deliver to ?

Do I have to pay customs duties and taxes for international deliveries?

Is it possible to change the delivery address after ordering?

Can I track my order?

My parcel has been delayed. What should I do?

What if my package gets lost or arrives damaged?

What should I do if my order was returned to the sender by the postal service?

Shipping & Delivery

How can I place an order ?

Can I change or cancel my order after I have placed it?

How can I use a promotional code when ordering?

Can I order a product that is out of stock?

How can I check the status of my order?

Can I order by phone?

How long does it take to prepare my order?

Can I have my jewelry gift-wrapped?

My order is for a gift. Can I include a personalized message?

What should I do if I haven't received an order confirmation?

Where can I find my invoice?

How can I correct the delivery address for my order?

Orders

How do I make a return?

What are the deadlines for my return request?

The model or size of my jewel doesn't suit me, can I ask for an exchange?

Are returns free?

How do I get my money back?

How long does it take to process returns?

What should I do if I receive an incorrect or defective product?

Can I get a refund for an order paid with a loyalty code or gift card?

Which products cannot be returned?

How much does engraving cost?

Exchanges & Returns

Can I have my jewelry engraved and how do I go about it?

What types of customization do you offer?

Are personalized items returnable?

Can I change my personalization after I've placed my order?

How long does it take to manufacture my personalized jewel?

I would like an engraving that is not available on your site. What can I do?

Is engraving available in the store?

Customization

My jewel is broken or defective. What should I do?

Are your products covered by warranty?

What is the warranty period?

What does the warranty cover?

Do you offer a repair service?

Warranty & Service

What kind of packaging does your jewelry come in?

Do you offer specific gift-wrapping options?

Does the packaging protect the jewels properly during delivery?

Is your packaging environmentally friendly?

How do you recycle your packaging?

Packaging

How do I create a customer account?

What are the advantages of creating an account?

How can I change my personal information?

How can I update my email address on my account?

How can I track my orders from my account?

How do I proceed if I want to delete my online shop account?

How do I subscribe to the newsletter?

How do I care for my jewelry so that it lasts?

Are your jewels hypoallergenic?

What materials do you use?

How can I check the authenticity of your products?

Do you offer specific care instructions for each type of jewelry?

What should I do if my jewelry becomes tarnished or damaged?

Why does my jewelry turn black?

Is your jewelry waterproof?

Care & Quality

Do you have physical stores?

Can I try on jewelry in a boutique?

Can I order online and pick up my order in a boutique?

Do you offer events or pop-up stores?

Can I have my jewelry repaired in the boutique?

Stores

What methods of payment do you accept?

What should I do if my refund amount does not match the total of the items refunded?

Can I pay in instalments?

How do I use a credit note or gift card?

Are online payments secure?

Why was my payment declined?

How do I get a receipt or invoice?

Can I use more than one payment method for an order?

Payment, Credit & Gift Cards

Do you have special offers for special occasions (Christmas, Valentine's Day, etc.)?

I've forgotten my password. How can I retrieve it?Updated 10 months ago