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Customer Account

Create and manage your customer account for easy order tracking, managing your personal details, and accessing exclusive benefits.

How do I create a customer account?

To create a customer account, go to our website and click on the “My account” icon. Fill in the form with your personal details (name, email address, etc.) and create a secure password. Once your account is created, you can easily manage your orders

What are the advantages of creating an account?

Creating a customer account has many advantages:

How can I change my personal information?

If you wish to modify personal information such as your first name, last name or email address, please contact our customer service department. We'll be happy to help you update this information securely. However, you can modify your registered addre

How can I update my email address on my account?

If you need to update your email address in our system, please inform us. We will gladly update your email address on your account.

I've forgotten my password. How can I retrieve it?

If you've forgotten your password, go to the login page and click on “Forgot your password?”. Enter the email address associated with your account, and we'll send you a link to reset your password. Simply follow the instructions in the email to creat

How can I track my orders from my account?

To track your orders, log in to your account and access the “My orders” section. Here you'll find a history of all your past and current orders. By clicking on each order, you'll be able to see the current status and obtain tracking information once

How do I proceed if I want to delete my online shop account?

Should you wish to delete your online shop account permanently, please inform us and we will promptly remove your account from our database.

How do I subscribe to the newsletter?

You can subscribe to our newsletter at the bottom of any page on our site, by entering your email address in the appropriate section. You can also check the option when creating your customer account. By signing up, you'll receive the latest news, ex