Online jewelry

Guides & Advice

Aglaia

Lost parcelsAt Aglaia, we do our utmost to ensure that every order reaches you in perfect condition. If your order is lost in transit, please contact our customer service department by email at <a data-fr-linked="true" href="mailto:hello@aglaiaco.com">hello@aglaiaco.com</a> with your order number and all relevant details. Damaged parcelsWe understand the disappointment of receiving a damaged parcel. In this case, please contact customer service via email <a data-fr-linked="true" href="mailto:hello@aglaiaco.com">hello@aglaiaco.com</a> within 24 hours of receiving the order with photos of the damaged items or parcel. In both cases, we will examine the documents provided and, if necessary, proceed with a replacement or refund.

Lost parcels. At Aglaia, we do our utmost to ensure that every order reaches you in perfect condition. If your order is lost in transit, please contact our customer service department by email at hello@aglaiaco.com with your order number and all rele

What if my package gets lost or arrives damaged?

Shipping & Delivery

What is your shipping policy?

What are the delivery methods and shipping costs ?

Which countries do you deliver to ?

Do I have to pay customs duties and taxes for international deliveries?

Is it possible to change the delivery address after ordering?

Can I track my order?

My parcel has been delayed. What should I do?

What should I do if my order was returned to the sender by the postal service?

How can I place an order ?

Can I change or cancel my order after I have placed it?

How can I use a promotional code when ordering?

Can I order a product that is out of stock?

How can I check the status of my order?

Can I order by phone?

How long does it take to prepare my order?

Can I have my jewelry gift-wrapped?

My order is for a gift. Can I include a personalized message?

What should I do if I haven't received an order confirmation?

Where can I find my invoice?

How can I correct the delivery address for my order?

Orders

How do I make a return?

What are the deadlines for my return request?

The model or size of my jewel doesn't suit me, can I ask for an exchange?

Are returns free?

How do I get my money back?

How long does it take to process returns?

What should I do if I receive an incorrect or defective product?

Can I get a refund for an order paid with a loyalty code or gift card?

Which products cannot be returned?

How much does engraving cost?

Exchanges & Returns

Can I have my jewelry engraved and how do I go about it?

What types of customization do you offer?

Are personalized items returnable?

Can I change my personalization after I've placed my order?

How long does it take to manufacture my personalized jewel?

I would like an engraving that is not available on your site. What can I do?

Is engraving available in the store?

Customization

My jewel is broken or defective. What should I do?

Are your products covered by warranty?

What is the warranty period?

What does the warranty cover?

Do you offer a repair service?

Warranty & Service

What kind of packaging does your jewelry come in?

Do you offer specific gift-wrapping options?

Does the packaging protect the jewels properly during delivery?

Is your packaging environmentally friendly?

How do you recycle your packaging?

Packaging

How do I create a customer account?

What are the advantages of creating an account?

How can I change my personal information?

How can I update my email address on my account?

I've forgotten my password. How can I retrieve it?

How can I track my orders from my account?

How do I proceed if I want to delete my online shop account?

How do I subscribe to the newsletter?

Customer Account

How do I care for my jewelry so that it lasts?

Are your jewels hypoallergenic?

What materials do you use?

How can I check the authenticity of your products?

Do you offer specific care instructions for each type of jewelry?

What should I do if my jewelry becomes tarnished or damaged?

Why does my jewelry turn black?

Is your jewelry waterproof?

Care & Quality

Do you have physical stores?

Can I try on jewelry in a boutique?

Can I order online and pick up my order in a boutique?

Do you offer events or pop-up stores?

Can I have my jewelry repaired in the boutique?

Stores

What methods of payment do you accept?

What should I do if my refund amount does not match the total of the items refunded?

Can I pay in instalments?

How do I use a credit note or gift card?

Are online payments secure?

Why was my payment declined?

How do I get a receipt or invoice?

Can I use more than one payment method for an order?

Payment, Credit & Gift Cards

Do you have special offers for special occasions (Christmas, Valentine's Day, etc.)?

What if my package gets lost or arrives damaged?Updated 5 months ago