What should I do if I haven't received an order confirmation?Updated 5 months ago

If you have not received an order confirmation email, please check your spam folder first. 

If you still can't find the confirmation email, it's possible that the email address you provided when you placed your order is incorrect. 

In this case, please contact our customer service department with your name and order details. We will then be able to check that the order has been registered and send you confirmation.