Everything you need to know to place, modify, or track your online orders easily and confidently.
Placing an order on our site is quick and easy. Simply browse our collections, select the product of your choice, choose options such as size or personalization if available, then click on “Add to basket”. Once you've selected your items, click on yo
We understand that changes may be necessary after you have placed your order. If you wish to modify or cancel your order, please contact us as soon as possible at the following email address: [email protected]. Please include your order number and r
To use a coupon code, first add the desired items to your shopping cart. During the checkout process, you'll see a dedicated field for entering your promo code. Enter the code exactly as it appears, then click “Apply”. If the code is valid, the disco
If a product is out of stock, it cannot be ordered immediately. However, we encourage you to check the product's availability regularly or to sign up for an email alert, if available, to be informed as soon as the item is back in stock. In some cases
First of all, we'd like to remind you that our workshop will prepare your order as quickly as possible, usually within 24 to 48 hours. You can easily check the status of your order by logging into your account on our website. Go to the “My orders” se
At present, we do not accept orders by telephone. All orders must be placed directly via our website to ensure the security of your personal and payment information. If you have any questions or need assistance placing your order online, our customer
How long it takes to prepare your order depends on the type of product you have ordered. In general, orders are prepared and dispatched within 24 to 48 working hours. For personalized or made-to-order items, the preparation time may be slightly longe
Yes, we offer the possibility of adding gift wrapping to your order. When placing your order, you can select the “Gift Wrap” option before finalizing your purchase. Your jewel will be carefully packaged in a beautiful box, ready to be given as a gift
Yes, you can! If you'd like to include a personalized message with your order, you can do so during the checkout process. When choosing the gift wrap, there's an option to write a personal message that will be included with your gift. This message is
If you have not received an order confirmation email, please check your spam folder first. If you still can't find the confirmation email, it's possible that the email address you provided when you placed your order is incorrect. In this case, please
If you need your invoice, please contact our customer service department. We'll be happy to email it to you. Be sure to provide your order details so we can retrieve and send you the invoice quickly.
If you've realized that your delivery address is incorrect after placing your order, please provide us with the correct address. We confirm the change of your delivery address once we are notified.