Learn how to return or exchange your products with flexible deadlines and a simple, hassle-free process.
Returns must be made within 30 days of receipt of order. Items must be unused and in their original packaging. Metropolitan France. In metropolitan France, you can initiate a returns procedure directly via our returns platform. Follow the instruction
You have 30 days from receipt of your order to make your return. During the holiday season, the return period is extended. For all orders placed after November 1st, you have until January 31st to request a return.
We don't do exchanges. If you wish to receive another piece of jewelry in exchange, we invite you to return your original order and place a new order on our site. You can request a return within 30 days of receiving your order. Your return will be re
Returns are free of charge for orders placed in mainland France. For returns outside France, the customer is responsible for return shipping costs, unless the product received is defective or incorrect. In this case, we will provide you with a prepai
Once we have received and inspected the returned product, we will proceed with the refund using the same method of payment used at the time of purchase. The refund will be made within 5 to 10 working days of receipt of the return. You will receive an
Once we receive your return, it will be processed within 5 to 7 working days. After inspection of the product, we will proceed with the refund. You will receive an email notification once the return has been processed and the refund issued.
If you receive an incorrect or faulty product, we apologize for any inconvenience caused. Please contact our customer service department as soon as possible with details of your order and photos of the product concerned. We will send you a pre-paid r
Refunds vary slightly depending on the method of payment. You paid for your order in full with a gift card or credit note. In this case, your gift card/credit note will be credited with the value of the jewelry returned. You have paid for your order
Unfortunately, some products cannot be returned, especially personalized or custom-made items. This includes engraved jewelry, special creations or any other product modified to your specifications. As these items are unique and specially designed fo
The price of engraving is shown individually on each product page. If no price is mentioned, this means that engraving is offered for this item. Please refer to the page of the product you wish to personalize for details and any associated costs.